Help / Frequently Asked Questions

Please take a moment to review the answers to our Frequently Asked Questions before contacting us.



How do I register for a Wholesale / Trade account with EFG?

To register for a trade account with us, you will need to be purchasing for a business and you can register with us in our London Warehouse or on our Website. Instructions are as follows:


Fast & easy Warehouse registration: Upon your first visit to the warehouse will need to produce two pieces of proof of business to validate the trade account registration. This can be anything that includes the company name. Some examples are invoices, business documents, etc.

View in Google Maps:


Fast & easy Website registration: You can register a trade account with us online using the following link:





What is the minimum order and delivery costs for UK website orders?

Our minimum order is £300 excluding VAT, FREE UK Delivery applies after you spend £600 or more and all orders below £600 will have a £25 delivery charge.


What is the procedure for placing Export / International orders?

When visiting our Warehouse: You will be required to provide your Certificate of Incorporation, a copy of your passport, and your business address in the country you are selling to. This is for legal reasons regarding VAT.


When ordering on our Website: All International orders made online must be collected from our premises by a registered shipper who can provide the correct shipping documents. This is for legal reasons regarding VAT.


My Payment has failed, how do I complete my order?

Please contact ASAP. Please ensure that if your payment details are correct and we will assist you to complete your order.


Can I pay by bank transfer? 

This option is not available on our website but if for whatever reason you cannot pay by Debit or Credit Card you will have to contact and we can arrange a bank transfer payment.


Do you offer credit facilities?

No, we are afraid this is not possible.


I have some damages on my order, help!

Claims must be made within 7 days of delivery. Please contact and provide images and a full description of the damages. Once received we will decide the best course of action regarding collection, credit and disposal. We do not offer cash refunds. Any returns approved by EFG will be issued as a credit note to use in store or on our website. We reserve the right to charge for any reasonable costs encountered (your statutory rights remain unaffected).


Why is my invoice total less that my website order?

We are a live Cash and Carry and whilst and we try to fulfil every product on every order, there may be a small disparity between physical stock and website stock.





How long is my order going to take?

We work to get our orders out for delivery as soon as possible and normally manage this within 3 - 4 days but please allow for a maximum of 7 working days lead time from the time of placing the order.


Can I collect my goods instead of you delivering them (UK ONLY)?

Yes, absolutely, simply click ‘UK COLLECTION’ at checkout.


Do you deliver to Republic of Ireland and Northern Ireland?

Unfortunately, we do not Deliver to Republic of Ireland and Northern Ireland. All Republic of Ireland and Northern Ireland orders must be collected from our warehouse in London by your appointed shipping agent with the appropriate documentation.


Can I dropship my order to a third party or a customer’s address?

No, we are afraid this is not possible.


Do you provide labelling or prep services?

No, we are a wholesaler and not a prep center. The goods we send are on pallets, not as parcels or cartons. We can happily put a label on pallets but not on individual products or cases. 





I would like to order in bulk quantities, can you arrange this for me and what is the procedure for special orders?

Purchasing in high quantities can depend on product to product and is not always available. You will need to specify which products you are looking to bulk buy to We will then forward your bulk buy enquiry on to the right departments. Once the order is received we will require a 25% non- refundable deposit this will allow us to place the order on our suppliers the balance will be payable before delivery of the goods.


How do I know if a product is sold in a pack / case?

On our website, where it says ‘PK’, it indicates that it is sold as a pack, followed by the quantity of units in the pack. For example, if a product shows ‘PK6’, it would mean that it is sold in a pack of 6.


I cannot see the quantity I want on your website. Can you get it for me?

Yes, providing our supplier has it, please contact and he will liaise with our team of buyers to secure the stock required.


Can you provide me a product data feed or spreadsheet containing all your stock, prices, and barcodes?

We are afraid that currently we are unable to send this list out to customers, but we are working on this to allow customers to access this on our website.





How do I apply for a vacancy at EFG?

You will need to email your CV to When opportunities are available and if we are interested in your application, you will hear back from us.




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