Help / Frequently Asked Questions

Please take a moment to review the answers to our Frequently Asked Questions before contacting us.

 

What is the minimum order and delivery costs for website orders?

"Our minimum order is £300 excluding VAT, FREE UK Delivery applies after you spend £600 or more and all orders below £600 will have a £25 delivery charge."

 

 

What is the procedure for placing Export / International orders?

    "When visiting our Warehouse: You will be required to provide your Certificate of Incorporation, a copy of your passport, and your business address in the country you are selling to. This is for legal reasons regarding VAT.

 

     When ordering on our Website: All International orders made online must be collected from our premises by a registered shipper who can provide the correct shipping documents. This is for legal reasons regarding VAT."

 

 

How do I register for a Wholesale / Trade account with EFG?

"To register for a trade account with us, you will need to be purchasing for a business and you can register with us in our London Warehouse or on our Website. Instructions are as follows:

 

     Fast & easy Warehouse registration:  Upon your first visit to the warehouse will need to produce two pieces of proof of business to validate the trade account registration. This can be anything that includes the company name pretty much. Some examples are invoices, business documents, etc. View in Google Maps: https://g.page/efghousewares?share

 

     Fast & easy Website registration:  You can register a trade account with us online using the following link:  https://www.efghousewares.co.uk/Register

 

 

How long is my order going to take?

"We work to get our orders out for delivery as soon as possible and normally manage this within 3 - 4 days but please allow for a maximum of 7 working days lead time from the time of placing the order."

 

 

Do you deliver to Republic of Ireland and Northern Ireland?

"Unfortunately, we do not Deliver to Republic of Ireland and Northern Ireland. All Republic of Ireland and Northern Ireland orders must be collected from our warehouse in London by your appointed shipping agent with the appropriate documentation."

 

 

Can I collect my goods instead of you delivering them (UK ONLY)?

"Yes, absolutely, simply click ‘UK COLLECTION’ at checkout."

 

 

How do I know if a product is sold in a pack / case?

"On our website, where it says ‘PK’, it indicates that it is sold as a pack, followed by the quantity of units in the pack. For example, if a product shows ‘PK6’, it would mean that it is sold in a pack of 6."

 

 

I have some damages on my order, help!

"Claims must be made within 7 days of delivery along with pictures of the damaged items. Please contact dee@efghousewares.co.uk and provide images and description of the damages, we will then together decide the best course of action regarding collection, credit, and disposal."

 

 

My Payment has failed, how do I complete my order?

"Please contact kelly@efghousewares.co.uk ASAP. Please ensure that if your payment details are correct and we will assist you to complete your order."

 

 

Why is my invoice total less that my website order?

"We are a live Cash and Carry and whilst and we try to fulfil every product on every order, there may be a small disparity between physical stock and website stock."

 

 

I cannot see the quantity I want on your website. can you get it for me?

"Yes, providing our supplier has it, please contact mike@efghousewares.co.uk and he will liaise with our team of buyers to secure the stock required."

 

 

I would like to order in bulk quantities, can you arrange this for me?

"Purchasing in high quantities can depend on product to product and is not always available. You will need to specify which products you are looking to bulk buy to enquiries@efghousewares.co.uk. We will then forward your bulk buy enquiry on to the right departments."

 

 

Can you provide me a product data feed or spreadsheet containing all your stock, prices, and barcodes?

"We are afraid that currently we are unable to send this list out to customers, but we are working on this to allow customers to access this on our website."

 

 

Do you offer credit facilities?

"No, we are afraid this is not possible."

 

 

Can I pay by bank transfer?  

"This option is not available on our website but if for whatever reason you cannot pay by Debit or Credit Card you will have to contact kelly@efghousewares.co.uk and we can arrange a bank transfer payment."

 

 

Can I dropship my order to a third party or a customer’s address?

"No, we are afraid this is not possible." 

 

 

How do I apply for a vacancy at EFG?

"You will need to email your CV to jobs@efghousewares.co.uk. When opportunities are available and if we are interested in your application, you will hear back from us."

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