Delivery to UK mainland areas
- FREE Delivery on ALL online orders above £650.00.
- Minimum Order Value: £350.00 (excluding VAT).
- Delivery Time: Typically 5-7 days, up to 10 working days during peak times.
- Delivery Charges:
- £30.00 for orders below £650.00.
- Delivery to residential addresses: Additional charge of £10. At checkout, please ensure you select "UK DELIVERY (TO A RESIDENTIAL ADDRESS)". If not selected, the residential delivery charge will still apply on your final invoice.
- Morning Delivery (Before 12pm): Additional charge of £13.
- Afternoon Delivery (After 12pm): Additional charge of £13.
Delivery to non-UK mainland areas
- FREE Delivery on ALL online orders.
- Delivery Time: Typically 7-10 days, up to 14 working days during peak times.
- Higher Minimum Order Values will apply, which are as follows:
- Isle of Wight: £1250.00 (excluding VAT).
- Certain Scottish postcodes (AB, DD, IV1-19 & IV30-36): £1250.00 (excluding VAT).
- Other Scottish postcodes (HS, IV20-29, IV37+, KW, PA20+, PH & ZE): £1850.00 (excluding VAT).
- Jersey, Guernsey & Isle of Man: £1850.00 (excluding VAT).
- Northern Ireland: £1500.00 (excluding VAT). Please note that a TSS number MUST be provided along with your GB EORI Number.
Shop in store, then deliver
We also offer a nationwide delivery service for our in store customers. Fees may apply.
Global online orders
We export worldwide. Here's what you need to know:
- Orders must be collected from our London warehouse by your appointed shipping agent. Shippers must book in collections beforehand with our Goods Out Manager by calling 0208 805 5756 EXT.524 or EXT.530. We do not release goods on the same day of purchase. No shipper collections on weekends.
- VAT-exempt ordering: Your shipper will need to provide appropriate documentation.
- Minimum Order: £350.00.
- Collection readiness: Typically 5-7 days, up to 10 working days during peak times.
Export Services
We offer world-class Export and FMCG services, including 20-foot and 40-foot containers. Click here for more information.
Republic of Ireland Export
Due to Brexit regulations, we have unfortunately paused ALL exports to the Republic of Ireland. We are happy to work on an ex-Works London basis, please contact mike@efghousewares.co.uk with any questions.
Re-delivery Policy
You'll receive an email confirmation with your delivery date when your order leaves our premises. If we don’t hear from you, we’ll assume the date is accepted. If you're not available, any re-delivery costs will be invoiced to you. Please enter ALL specific delivery requests in the comments box at checkout.
Damages & Returns
Click here to view our full Damages & Returns policy.
Order Cancellations
Online orders can be cancelled within 24 hours of placement, provided that the order has not been dispatched. Requests made after this period may, at the Company’s sole discretion, be accepted for certain items and, if accepted, may be subject to a restocking fee of up to 25%, together with the deduction of any delivery or collection charges incurred at the actual industry cost. To cancel, please call 0208 805 5756 EXT. 526 immediately (or EXT. 595 if EXT. 526 is unavailable) or email enquiries@efghousewares.co.uk
Have questions? Reach out at enquiries@efghousewares.co.uk or call us on 0208 805 5756.